OTHER STORE POLICIES

CUSTOMER CARE

Questions?

For any questions before, after or while you're placing your order, please contact customer services at using any of the following:

 

Phone:  +1 (604) 616-6236

Email: christine@cooltugs.com

 

Mailing Address

Cooltugs Ltd
6782 Westview Drive
Delta, B.C.

Canada, V4E 2L8

 

Visit us

We are located in Delta, B.C.  just off the BC 91.  Please phone first to arrange a time.

 

WHOLESALE PROGRAM

Would you like to sell Cooltugs products to your customers?   Whether you have a small or large business, we welcome new wholesale customers.

Please contact us at christine@cooltugs.com, with the subject line WHOLESALE ENQUIRY.

PRIVACY & SAFETY

 

General Statement

 

Cooltugs.com respects the privacy of all individuals visiting our website. This Privacy Policy will outline what type of information Cooltugs.com will collect and what may be done with this information.  Cooltugs.com reserves the right to amend this Privacy Policy at any time. In which case, changes will be posted here.

 

Personally-identifiable Information

 

Personally-identifiable information (such as your name, address, e-mail address, or phone number) will not be collected unless given by you voluntarily and knowingly. In the case that you do submit personally-identifiable information to us, it may be stored by Cooltugs.com and may be used by Cooltugs.com to contact you. Your personally-identifiable information WILL NOT be sold or given to a third party for use in marketing or solicitation.  Cooltugs.com will confidentially maintain your personal information and will use it only to enhance or support your relationship with Cooltugs.com. It is possible, however, that Cooltugs.com may be forced to disclose your information to the government or another third party in certain circumstances.

 

While Cooltugs.com will work hard to keep your personal information private, it is possible that a third party could intercept your information illegally. If, to our knowledge, this occurs, Cooltugs.com will contact you in order to explain the situation.

Cooltugs.com does not intend to collect or maintain personally-identifiable information from children under the age of eighteen. If a child does submit this type of information to Cooltugs.com, a parent or guardian should contact us using the contact information provided at the bottom of this page.

 

If you would like to remove your information from our database, change your information, or opt out of receiving communication from Cooltugs.com, you may contact us using the contact information provided at the bottom of this page.

 

Other Information and "Cookies"

 

Certain information that is not personally-identifiable (such as your internet browser, operating system, and IP address) may be collected automatically. When you visit our site, your computer may receive a “cookie” from Cooltugs.com. This “cookie” will be stored on your computer and used to collect information. Most internet browsers will allow you to block or erase “cookies” from your hard drive. Please refer to your browser’s help section to learn more about this.

 

Security

 

While Cooltugs.com will work to maintain your security, no internet data transmission is 100% secure. Therefore, we cannot guarantee or warrant the security of your information.

 

 

Third-Party Websites

 

This Privacy Policy applies only to Cooltugs.com, and not to any other website.

 

 

Questions

 

If you have any questions regarding this Privacy Policy, please feel free to contact us using the contact information: 

 

Cooltugs.com

6782 Westview Drive,
Delta, BC
V4E 2L8
Telephone : +1-604-616-6236 
 Email: christine@cooltugs.com

 

 

PAYMENT METHODS

Credit / Debit Cards
Offline Payments by arrangement

e-transfer by arrangement

COMPANY INFO

FOLLOW OUR PLAYMATES

  • Pinterest - Black Circle
  • Black Twitter Icon

2019 by Cooltugs Dog Toys Ltd.