For any questions before, after or while you're placing your order, please contact customer services at using any of the following:


Phone:  +1 (604) 616-6236



After you have placed an order and for returns and exchange information, please contact


Mailing Address
6782 Westview Drive
Delta, B.C.

Canada, V4E 2L8


Visit us

We are located in Delta, B.C.  just off the BC 91.  Please phone first to arrange a time.




Can I Send My Order As a Gift?


  • Just put the items you want to purchase in the shopping cart.

  • When you check out enter your name and address as the billing information and then enter the gift recipient's name and address as the shipping information.

  • There is a place on the order form to enter a gift message so we can include a gift card with your order.

  • We will not include a packing slip with prices in the box, but most packages come with our logo on the outside of the box so keep that in mind in case you're planning a surprise.


Do You Sell Gift Certificates?

Yes. If you're not sure what to give, a Cooltugs gift certificate is a fantastic option and will please the most demanding dog lover in your life (and of course, their dog!)  Gift certificates delivered via email can be used immediately!


  • Gift certificates can be ordered in $5 increments starting from $40 up to $300.

  • We will email you a gift certificate in PDF format for you to print and present in person, or email the recipient with the gift certificate information.

  • A Cooltugs gift certificate never expires!

email to buy a gift certificate now



Credit / Debit Cards
Offline Payments by arrangement

e-transfer by arrangement