CUSTOMER SERVICES

CONTACT INFORMATION

Questions?

For any questions before, after or while you're placing your order, please contact customer services at using any of the following:

 

Phone:  +1 (604) 616-6236

Email: christine@cooltugs.com

 

After you have placed an order and for returns and exchange information, please contact customerservice@cooltugs.com.

 

Mailing Address

Cooltugs.com
6782 Westview Drive
Delta, B.C.

Canada, V4E 2L8

 

Visit us

We are located in Delta, B.C.  just off the BC 91.  Please phone first to arrange a time.

 

 

GIFTS AND GIFT CERTIFICATES

Can I Send My Order As a Gift?


Absolutely!

  • Just put the items you want to purchase in the shopping cart.

  • When you check out enter your name and address as the billing information and then enter the gift recipient's name and address as the shipping information.

  • There is a place on the order form to enter a gift message so we can include a gift card with your order.

  • We will not include a packing slip with prices in the box, but most packages come with our logo on the outside of the box so keep that in mind in case you're planning a surprise.

 

Do You Sell Gift Certificates?
 

Yes. If you're not sure what to give, a Cooltugs gift certificate is a fantastic option and will please the most demanding dog lover in your life (and of course, their dog!)  Gift certificates delivered via email can be used immediately!

 

  • Gift certificates can be ordered in $5 increments starting from $40 up to $300.

  • We will email you a gift certificate in PDF format for you to print and present in person, or email the recipient with the gift certificate information.

  • If you choose to have us email a gift certificate, you must pay and checkout in the usual manner. 

  • A Cooltugs gift certificates never expires!

 

Buy a Gift Certificate here!

 

PAYMENT METHODS

Credit / Debit Cards
Offline Payments by arrangement

e-transfer by arrangement

COMPANY INFO

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2019 by Cooltugs Dog Toys Ltd.