CUSTOMER SERVICES
CONTACT INFORMATION
Questions?
For any questions before, after or while you're placing your order, please contact customer services at using any of the following:
Phone: +1 (604) 616-6236
Email: christine@cooltugs.com
After you have placed an order and for returns and exchange information, please contact customerservice@cooltugs.com.
Mailing Address
Cooltugs.com
6782 Westview Drive
Delta, B.C.
Canada, V4E 2L8
Visit us
We are located in Delta, B.C. just off the BC 91. Please phone first to arrange a time.
GIFTS AND GIFT CERTIFICATES
Can I Send My Order As a Gift?
Absolutely!
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Just put the items you want to purchase in the shopping cart.
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When you check out enter your name and address as the billing information and then enter the gift recipient's name and address as the shipping information.
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There is a place on the order form to enter a gift message so we can include a gift card with your order.
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We will not include a packing slip with prices in the box, but most packages come with our logo on the outside of the box so keep that in mind in case you're planning a surprise.
Do You Sell Gift Certificates?
Yes. If you're not sure what to give, a Cooltugs gift certificate is a fantastic option and will please the most demanding dog lover in your life (and of course, their dog!) Gift certificates delivered via email can be used immediately!
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Gift certificates can be ordered in $5 increments starting from $40 up to $300.
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We will email you a gift certificate in PDF format for you to print and present in person, or email the recipient with the gift certificate information.
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A Cooltugs gift certificate never expires!
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email christine@cooltugs.com to buy a gift certificate now
PAYMENT METHODS
Credit / Debit Cards
Offline Payments by arrangement
e-transfer by arrangement